After Sales Service

Guarantee terms of FLOWMAX VALVES
1-After customer bought any valves fromFLOWMAX VALVES, normally will have 18 months guarantee time start from shipping date in B/L.
2-Or customer can choose other guarantee time as 12 months start from valve be installed in pipeline. Valves should be installed within 90days from shipping date.
Training and maintenance in project plant
1-All valves from FLOWMAX VALVES shipping to customer will enclose ¿¿¿Installation, Operating & Maintenance Manual¿¿¿together, if customer still need a professional training in plant, VerSpec will send technical person to there but charges paid by customer.
2-Or customer can send people to study how to installation, operating, and maintenance in FLOWMAX VALVES , all training charges free.
Repairing & replacement in project plant
1-If valves in pipeline break down cause of FLOWMAX VALVES quality problem, Customer can return rejected valves back to FLOWMAX VALVES, then get a new valve replace send to project.
2- If valves in pipeline break down cause of FLOWMAX VALVES quality problem, Customer need a technical man repairing onsite, FLOWMAX VALVES will send people to and charges all paid by ourselves.

98% of people having responded to the customer satisfaction survey esteem our products reliable and long-lasting– Our valves are designed to last 20 years in function of the application. We have the capability to repair, provide on-site service and supply spare parts over the entire lifespan of the material.– This approach supports the life cycle of the valve in accordance with our social commitment.

Safety is always the first concern, and all pressure testing is carried out in a safe way. Test beds are equipped with computerized data logging equipment for continuous monitoring and performance analysis of the product being tested.

Our Valve test benches have been designed and built to ensure efficiency and maximum safety of the operator and supervising engineer. Our attention to safety during this critical operation is paramount, and has been appreciated by all our clients and third party inspectors who visit our facilities.

THE FOLLOWING TESTS ARE PERFORMED BY FLOWMAX VALVES IN OUR IN-HOUSE FACILITY:

• Hydrostatic Testing
• Pneumatic Testing
• Fugitive Emission Testing
• High Pressure Gas Testing (N2)
• Cryogenic Testing
• Low Temperature Testing
• Type-Acceptance Testing (TAT)
• Cycle Testing
• Vacuum Testing

Quality assurance and control

Quality control is a top priority at FLOWMAX VALVES. During the production process, we employ several stages of quality control:

1. Quality control of incoming materials and components
Incoming materials undergo several types of analysis – for example material analysis, hardness analysis or porosity analysis. Further analysis is carried out in cooperation with external laboratories and certification authorities.

2. In-production quality control
During the production stage, all machined components are being checked for accuracy. For this measurement, CNC controlled 3D machines are used (Contura G2 RDS 1000) with error of measurement at 1000 mm = 3,5 µm. Designated specialists are able to measure very effectively complex machined parts in a quick and reliable way via self-generating measure programs. Before serial production is started, the first piece of each series is checked on the CNC controlled 3D machines. In case of positive result, serial production gets started. Random checks are performed on the running production. Results from all relevant measurements get recorded by quality inspection workers. After evaluation of all results recorded, long term actions are suggested by our professionals. This approach enables us to achieve continuous improvement in our production process.

3. Assembly inspection
FLOWMAX VALVES quality standards require that every single piece of valve passes a tightness test performed by assembly line operators and randomly checked by independent quality workers. Tightness tests at ABO are performed under standard conditions acc. PED 97/23/ES. ABO testing procedures also comply with API 598, EN 12266 and GOST R. Tightness tests according to other standards can be provided upon customer request.

4. Final inspection
At FLOWMAX VALVES, final quality inspection is performed after complete valves are handed over from the assembly line but before they are made available for expedition by the packaging and storage department. During the final inspection process, finished valves are inspected for conformity with customer requirements. This check is performed by auditors who are independent the production department, and only after conformity is confirmed, valves are released for expedition.

Adhering to these strict quality assurance and control standards has helped us to keep non-conformities to an absolute minimum.